Returns & Exchanges
At Matador Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all physical media and merchandise in its original condition. Please note that opened vinyl and limited edition items are only eligible for return if they arrive damaged or defective.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the reason for your return.
Prepare the Package
Securely pack the items in their original packaging, ensuring that vinyl records are protected against warping and corner dings during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned items, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing